The calls you miss are the jobs you lose.
You're under a sink, on a ladder, or already on the other line. The call goes to voicemail, and the caller dials the next company on the list.
Genie picks up instead. It knows your services, your hours, and your service area — because you told it, in plain English. It answers the question, works out what the job is, and hands you a lead instead of a missed call.
Keep your number. You forward calls only when nobody picks up — so your team always gets first crack at the phone.
Thanks for calling Ridgeline Plumbing. I'm an AI assistant and this call is recorded. How can I help?
My kitchen sink is backed up and there's water under the cabinet.
That shouldn't wait. Can I get your name and the best number to reach you?
Marcus Webb — 626-555-0142.
Got it, Marcus. I have tomorrow morning or Thursday afternoon open. Which is better?
Every call is transcribed and waiting in your dashboard — including the ones that came in at 2am.
Three steps, and it's answering.
No new phone number to advertise. No app for your crew to learn. Nothing changes about how customers reach you.
- 1
Forward your missed calls
You keep the number on your truck and your website. Your carrier forwards a call to Genie only when your line is busy or nobody answers. Setup is a short code on your phone, and we walk you through it.
- 2
Tell it about your business
What you do, what you don't, your hours, your service area, the questions you're tired of answering. Plain English in a form — no scripts to write, nothing technical. Change it any time and publish when you're ready.
- 3
Get the job, not a voicemail
Genie answers, works out what the caller needs, and captures the details that matter. You see the name, the number, the transcript, and what they wanted — instead of a thirty-second voicemail that says "call me back."
What it does on a call.
It isn't a phone tree and it isn't a robot reading a script. It has a conversation, and it stays inside the lines you draw.
Answers what people actually ask
Hours, service area, what you charge for a diagnostic, whether you handle a particular job, how soon you can come out. You write the answers once.
Works out what the job is
It asks the questions you'd ask — what's happening, how urgent, where they are — so the lead that reaches you is worth calling back.
Checks your availability
It offers real openings from your schedule rather than inventing a time. It never promises a slot it can't see.
Knows an emergency when it hears one
Water through a ceiling isn't a callback. You decide what counts as urgent and where those calls go — a transfer to your cell, or straight to the top of your list.
Hands you the whole conversation
Name, number, what they wanted, and the full transcript. Nothing to decipher and nothing to replay.
You change it, not us
New service, holiday hours, a number that changed — edit it yourself and publish. It's live on the next call, and you can roll it back.
And what it won't do.
The risk with an AI answering your phone isn't that it stays quiet. It's that it says something you have to honour. These aren't settings we ask it to respect — they're checked before your receptionist is allowed to go live.
It won't quote a price you didn't set
If you haven't published a range, it says a person will follow up. It cannot invent a number.
It won't make up an answer
Asked something you never covered, it says so and takes a message. You see the question afterward, so you can answer it once and be done.
It won't book time that doesn't exist
Appointment times come from your schedule, not from the model. If it can't see an opening, it doesn't offer one.
It always says it's an AI
Every call opens by identifying itself and disclosing the recording. That's California law, and it isn't a setting anyone can switch off.
Find out what you're missing.
Set up your receptionist yourself — your services, your hours, your rules — and hear it answer before it ever takes a real call. Free for 14 days, no card to start.
Start my free trialRather talk it through first? Book a 15-min call or email admin@geniemediasolutions.com